You may share the medical records with us through e-mail at info@shinonglobal.com

We request you to elaborate on your present symptoms and conditions along with past medical history, if any, following which, we will recommend the right path to you.

We would recommend getting the summary of your records in the English language from your family doctor. In case that is not possible, we will try and work with your existing reports and have them translated as required

Yes, in fact we encourage all our prospective patients to interact with the doctor prior to traveling to India. We can arrange for a phone call/ Video call with your chosen doctor in India. If required, we can also arrange to connect your local doctor with the specialist in India for a consultation. This conversation helps in planning a better treatment.

We work with comprehensive network of guesthouses, hotels and serviced apartments and will be able to make the necessary arrangements for your family to stay whilst you are undergoing medical treatment.

While travelling to India for medical treatment, patients and their attendants must check their visa type [Patient: Medical Visa (MV) & Medical Attendant (MX)] for getting the necessary visa.

Please send us scanned copies of the passports of the patient and his/her attendant so that we can issue the visa facilitation/invitation letter at the earliest, which will enable you to get a medical visa. We also request both the patient and their respective attendant (s) to carry 8 copies each of their passport-sized photographs.

Wire transfer: your bank account to hospital bank account transfer. You can transfer the funds on the bank account details we will provide to you. It takes 4–5 days for the funds to get credited. You may send the scanned copy of transfer receipt to us and excess amount, if any, will be refunded to you in INR at the time of bill settlement/discharge.

• Direct Payment at the time of admission directly through cash, card, or traveler’s cheques
• Payment through major credit cards like visa, Master Card, AMEX and CIRRUS
• Payment for inpatient services is accepted in USD

Please note as per the Government of India foreign exchange rules (FEMA) all patients/passengers travelling to India and carrying currency more than USD 5,000 or traveler’s cheques more than USD 10,000 are required to declare the same as per the Customs Declaration Form (CDF) and carry with them the CDF form as proof of currency brought into the country. This is a mandatory requirement.

Yes. You will be assigned a case manager who will arrange for your pick up after receiving your travel documents and itinerary. The international patient services team will send you the name and contact details of the staffer and the same person will escort you to the hospital. In case you are unable to find the person, just make a call to your case manager.

• Airport pick-up and drop
• Sim card
• Visa / FRRO assistance
• Language interpreters
• Currency exchange in the hospital
• Timely updates to your family / doctor
• Comprehensive logistics arrangement
• Complete assistance in hospital throughout stay in India (Appointment with Doctors, Admission, Treatment, Discharge, Payments, Follow-ups etc)

• Original passport
• CDF

• Your case manager will liaise with your doctor & other departments as required and will facilitate a consultation with your doctor
• Your case manager will visit you daily to make your stay as comfortable as possible

At the time of discharge, your case manager will pre-book your follow up appointment with your treating doctor.

We provide accommodation/guest rooms/dormitories/all-type-star hotel accommodation depending upon your budget.

You may reach out to your case manager. Your case manager will assist you in getting the best quality and best priced medical aid which is suited to your requirements

Always carry photocopies of your passport. In case you lose your passport, your case manager will assist you to put you through the right officials and your embassy/consulate will complete the process of issuing a new passport.

Case manager will connect you to the airline to do the needful.

Case manager will assist you to complete the formalities.

• As per the doctor’s prescription, we will make sure to supply to you an adequate quantity of medicines to carry back home.
• The necessary documentation will be prepared by your case manager to avoid any interrogation at the airport.

In such a case, you or your family physician can get in touch with your case manager. He/she will assist you with telemedicine/con-call facility/online chat with your treating doctor. It is also important that you visit India as per the follow up protocol prescribed by your treating doctor.

Case manager will courier the prescribed medicines to you on a chargeable basis.

We always emphasize on continuing the relationship and your case manager will always be in touch with you to meet your requirements related to follow-up with doctors & report updates.

We respect every individual’s privacy and we do not discuss or disclose anyone’s ailments with third parties or with those not involved in your case.